Guests and enquiries in one CRM, with their stay history. Messages to regular guests only with their consent.
Accommodation and food serviceGuests book direct, not through commission._
Regular guests still book through a portal, and the phone rings during check-in. Konik System collects guest enquiries in one system, answers them through a chatbot and voicebot that say they are AI, and publishes content about your property only after you approve it.
Stage 01 · Chaos01 / 03
02 · Problem · Diagnosis
In hospitality, money slips away through every unanswered phone call.
The same core in two set-ups: one for a guesthouse and one for a restaurant. We start with four questions from the Diagnosis.
What you see
Bookings come in through portals, the phone and Messenger. The same questions about parking, dogs and directions come back every day, and event enquiries wait for a quote.
What it feels like
You pay commission on a guest who has stayed with you three times, because the portal has their contact details and you do not.
How it should be
A guest who knows you should be able to come back direct, and you should know who they are.
[ 4 Diagnosis questions ]S · P · I · N
- SituationWhat share of your bookings comes direct today, and what share through portals?
- ProblemWho answers the phone during check-in, or at 7 pm on a Friday?
- ImpactHow much commission do you pay on guests who have stayed with you before?
- NeedWhat would change if a regular guest, with their consent, heard from you before they opened a booking portal?
When bookings slip away to commission-based portals, I want to serve guests directly, so that I keep my margin.
You are not buying a new property management system; yours stays. You are buying order in how you deal with guests: enquiries, replies and content in one place, with your approval.
03 · Segments · What we sort out
Accommodation or food service. The same core, a different bottleneck.
Tell us who you are and we will show what we sort out first and which module handles it. Your choice also changes the questions in the Diagnosis form.
More direct guests. Fewer repeat questions.
For guesthouses, apartments and hotels: guests, enquiries and content in one place.
Typical situations
- A guest who has stayed with you three times still books through a portal, and you pay commission every time.
- The phone rings during check-in; questions about parking, dogs and directions come back every day.
- You set prices by gut feel, because checking what others nearby charge takes an hour a day.
- Housekeeping finds out about a free room by phone, and about a fault from the next guest.
Chatbot and voicebot
The chatbot and voicebot answer questions about directions, parking and pets from your rules and pass date enquiries to the CRM. They introduce themselves as AI.
source · Konik System price list v5.4.2 (from 29 October 2026) · channels
Photos and posts about your property in the RevOS calendar, published only after you approve them.
A website for your property from the generator, hosted in the EU region. We agree the connection to your booking system in the Diagnosis, wherever that system has an API.
Invoices through KSeF (Poland's National e-Invoicing System), with 1 tax ID (NIP) included in the package.
Every call answered. Event enquiries get a quote from your price list.
For restaurants and caterers: bookings, events and content in one place.
Typical situations
- At 7 pm on a Friday nobody answers the phone, and the booking goes next door.
- A table was booked, the guests did not show up, and you turned away three other parties.
- Enquiries about weddings, company parties and catering wait several days for a quote.
- Delivery apps take commission on orders, and they know your guests, not you.
Chatbot and voicebot
The voicebot answers when your staff cannot, takes the booking details and hands difficult matters to a person. It introduces itself as AI.
source · Konik System price list v5.4.2 (from 29 October 2026) · channels
Enquiries about weddings, company parties and catering go into the CRM with a deadline and a named owner.
An event quote from the rules of your price list (menus, packages); any discount above the threshold goes for approval.
Menus, events and photos in the RevOS calendar, published after you approve them.
Indicators we measureno figures until we have data with a period and a source
- Response time to an enquiry
From the moment an enquiry arrives to the first reply from a person or the system. Measured in the CRM from day one.
- Share of enquiries that get a quote
How many enquiries end with a quote sent and how many get lost on the way, broken down by source.
- Time to prepare a quote
From complete data to a quote sent. We measure the starting point in the Diagnosis, before we change anything.
01 · Chaos02 · Integration
Stage 02 · Integration02 / 03
04 · How it works · Flow
From a guest's question to their review. At every step you know who does it.
A flow built from Konik System modules and channels from the price list. The bots say they are AI, and a person approves content and discounts.
Guest question
AI agentThe chatbot or voicebot introduces itself as AI and answers from your rules: directions, parking, pets, opening hours.
Enquiry in the CRM
SystemAn enquiry about dates, a booking or an event goes into the CRM with the guest's details and source.
Difficult case
HumanA person takes over complaints, exceptions and group bookings. The bot does not decide for your staff.
Event quote
SystemAuto-Quoting builds the quote from the rules of your price list; a manager approves any discount above the threshold.
Stay or visit
HumanStaff work in your property management or booking system; contact with the guest and what was agreed stay in the CRM.
Invoice
SystemInvoice through KSeF, with error handling and retries.
Content about your property
HumanPhotos and posts wait in the RevOS calendar for your approval. A day turns green only once you approve it.
The bots say they are AI (Article 50 of the AI Act) and hand difficult matters to a person. A person approves every publication and any discount above the threshold.
05 · Modules
The modules you work in.
Every module runs in the same CRM, on the same data. The chatbot and voicebot are in the price list as channels, and we set their scope in the Diagnosis.
M·01
Konik CRM
Clients, tasks with deadlines and notifications, synced email, calendar, video calls with the client's context, documents and contracts. Import clients and tasks from a spreadsheet.
M·02
Content calendar with approval
Posts and videos in one RevOS calendar. You approve every publication, one by one or a whole day at a time.
M·03
Websites and online shops
WordPress websites, WooCommerce shops and Laravel apps from the generator, with a preview before publishing, hosted in the EU region, with an accessibility check.
M·04
Auto-Quoting
A PDF quote built from the rules of your price list. Discounts and variants come only from the rules. A discount above the threshold goes to a manager for approval, and an enquiry with incomplete data goes back with a question or to a salesperson.
M·05
Konik Tax
Company finance fully integrated with KSeF: sending and receiving invoices, error handling and retries, receivables and reminders. Every package includes 1 tax ID (NIP).
M·06
Konik Cortex: company knowledge
An AI assistant that works on your company documents: conversations and memory in Workspace, a log of every AI call, and a single button to pause it. Answers point to their source.
M·07
Leads with their source
Enquiries and partners saved with the channel they came from, so the CRM shows where each client came from.
06 · Methods · What it runs on
The methods behind it.
The methods work in the RevOS module: in content, communication and measurement. The CRM, the chatbot and Tax do not reference any methods, so we do not claim any here.
F·01
Donald Miller
StoryBrand
The customer is the hero and the brand is the guide. The agent writes brand narratives and case studies to this structure.
works in · Storyteller agent
F·02
Robert Cialdini
Principles of influence, with an ethical limit
Social proof only when it is real, and no artificial time pressure. The principles also work as a list of what is off limits.
works in · Strategy · Neuro-Writer agent
F·03
Daniel Kahneman
System 1 and System 2
Simple decisions and honest anchors: the sections on the customer journey and behavioural design, and the key visual layout.
works in · Strategy · key visual
F·04
Avinash Kaushik
See-Think-Do-Care
Every metric is tied to a stage of the customer's decision; vanity metrics only with context.
works in · Strategy · measurement
The authors listed do not work with us and do not endorse our services. We rely on their published work. The methods are written into our processes and agent instructions, and we name the authors so you can check the source.
02 · Integration03 · Awakening
07 · Proof · Case studies
Our team's case studies in tourism and leisure.
Projects we have run for clients in this industry. We give figures only with the period and the source.
The content calendar with client approval runs in RevOS, and a person approves every publication.
08 · Pricing · Net
Prices straight from the price list. No asterisks, no crossed-out prices.
You start with a Diagnosis. After it you know which package and which modules make sense. You pay for implementation once, and a monthly fee covers maintenance and support.
Step 1 · entry
Konik System Diagnosis
from €552 net (from €678.96 gross)
An interview, a review of your processes and systems, classification of AI systems under the AI Act (EU AI Act) and a report with a recommendation. The full fee counts towards implementation.
Book a DiagnosisKonik CRM + Konik Cortex packages
implementation + monthly fee| Stęp (Walk) | from €5,430 net (from €6,678.90 gross) + from €711/month net (from €874.53 gross) |
|---|---|
| Kłus (Trot) | from €10,518 net (from €12,937.14 gross) + from €1,077/month net (from €1,324.71 gross) |
| Galop (Canter) | from €20,691 net (from €25,449.93 gross) + from €2,292/month net (from €2,819.16 gross) |
| Cwał (Gallop) | from €36,090 net (from €44,390.70 gross) + from €4,263/month net (from €5,243.49 gross) |
- Stęp (Walk): 1 seat · Cortex Stęp, a landing page with data for AI, CRM start; 50 GB of data storage
- Kłus (Trot): 2 to 3 seats · strategy, tone of voice, key visual, a website of up to 5 pages, CRM with import; 100 GB of data storage
- Galop (Canter): 4 to 15 seats · Cortex Galop, full strategy, CRM with automations; from the 16th seat add-on from €69/seat net (€84.87 gross); 200 GB of data storage
- Cwał (Gallop): 16 to 50 seats · Cortex Cwał, an online shop or web service with integrations, CRM with ERP, AI oversight; from the 21st seat add-on from €69/seat net (€84.87 gross); from the 51st seat, implementation in stages at person-days × from €687 net (€845.01 gross); server on your premises or in the EU; 400 GB of data storage
Modules and channels for this industry
added to a package| Chatbot | from €666 net (from €819.18 gross) + from €69/month net (from €84.87 gross) |
|---|---|
| CRM chatbot | from €1,584 net (from €1,948.32 gross) + from €114/month net (from €140.22 gross) |
| Voicebot | from €825 net (from €1,014.75 gross) + from €207/month net (from €254.61 gross) |
| RevOS Stęp (Walk) | from €3,324 net (from €4,088.52 gross) |
| Website | from €1,260 net (from €1,549.80 gross) |
| Quotes LITE | from €3,186 net (from €3,918.78 gross) + from €138/month net (from €169.74 gross) |
- Chatbot: FAQ chatbot that introduces itself as AI; implementation from €666 net (€819.18 gross), no monthly fee when part of a package
- CRM chatbot: Chatbot integrated with the CRM and knowledge base; implementation from €1,584 net (€1,948.32 gross), no monthly fee when part of a package
- Voicebot: Introduces itself as AI; 300 min included, then from €0.18/min net (€0.22 gross)
- RevOS Stęp (Walk): Core strategy, landing page, Google Business Profile, GA4 with consent mode, campaign setup; monthly fee from €573/month net (€704.79 gross)
- Website: Company website of up to 7 pages
- Quotes LITE: Auto-Quoting, catalogue of up to 2,000 items
- Konik CRM and Konik Cortex (Second Brain) stay with you: a perpetual licence once the implementation is paid. Modules are paid by a monthly fee.
- No minimum term for the monthly fee: cancel at the end of a paid month, with no penalties and 30 days to export your data.
- You pay the ad budget directly to the platform; the accounts and data are yours.
- We do not guarantee business results. The goals set during implementation are a yardstick, not a promise.
For businesses (B2B) only. Prices are in euros, shown net and gross (23% VAT). We implement and sign off every module on your own data. The price list is for information only and is not an offer within the meaning of Article 66 § 1 of the Polish Civil Code. Scope and dates are recorded in the Implementation Card.source · Konik System price list v5.4.2 (from 29 October 2026)
All systems and the Complete system on one page, with prices from, in EUR.
09 · FAQ · Final objections
Questions people ask before they decide.
No. The voicebot answers when your staff cannot, says it is AI and hands difficult matters to a person. From €825 net (€1,014.75 gross) + from €207/month net (€254.61 gross), 300 minutes included, then from €0.18/min net (€0.22 gross).
No. The portals stay. The point is that a guest who already knows you can come back direct. We agree the connection to your booking system in the Diagnosis, wherever that system provides an API.
Yes, but only with the guest's consent to marketing communication. We agree how consent is collected and stored during implementation.
Yes. The chatbot and voicebot introduce themselves as an AI system at the start of every conversation (Article 50 of the AI Act) and hand difficult matters to a person. You set what they answer, based on your offer and your rules.
Konik CRM and Konik Cortex packages: Stęp from €5,430 net (€6,678.90 gross) + from €711/month net (€874.53 gross) (1 seat), Kłus from €10,518 net (€12,937.14 gross) + from €1,077/month net (€1,324.71 gross) (2 to 3), Galop from €20,691 net (€25,449.93 gross) + from €2,292/month net (€2,819.16 gross) (4 to 15), Cwał from €36,090 net (€44,390.70 gross) + from €4,263/month net (€5,243.49 gross) (16 to 50). You add industry modules at price-list rates. Prices are shown net and gross (23% VAT). We start with a Diagnosis from €552 net (€678.96 gross), and the full fee counts towards implementation.
No. We do not guarantee business results. We measure response time to enquiries, the share of enquiries that get a quote and the time it takes to prepare a quote, starting from the baseline in the Diagnosis. These measures show whether things are moving in the right direction. They are not a promise of results.
It depends on the scope and the number of seats. After the Diagnosis we record the scope and go-live dates in the Implementation Card. We do not give rough guesses.
The Konik CRM and Konik Cortex licence is perpetual once the implementation is paid. The monthly fee has no minimum term, and after you cancel you have 30 days to export your data.
With a Konik System Diagnosis: an interview, a review of your processes and systems, classification of AI systems under the AI Act and a report with a recommendation. From €552 net (€678.96 gross), and the full fee counts towards implementation. You keep the report whatever you decide.
Prices are shown net and gross (23% VAT). Not an offer (Article 66 § 1 of the Polish Civil Code). Only an individual offer or agreement is binding.
10 · Diagnosis · One decision
Let's start with a Diagnosis.
Leave your details. We will call you back within one working day and set a date for the Diagnosis: a conversation, a process review and a written report. From €552 net (€678.96 gross), and the full fee counts towards implementation. You do not need to sign anything before we talk.
Prices are shown net and gross (23% VAT). Not an offer (Article 66 § 1 of the Polish Civil Code). Only an individual offer or agreement is binding.