M·01
Answering calls
The voicebot answers the phone at any hour, including evenings and weekends.
source · Opis modułu Voicebot i chatbot
Phone and website chat, connected to Konik CRMEvery call and chat answered, day and night. Every case logged in Konik CRM._
The voicebot answers the phone and the chatbot replies on your website. Both say they are AI from the first sentence. They answer frequent questions from your company's knowledge. Anything they can't resolve is logged in Konik CRM and passed to the right person.
Stage 01 · Chaos01 / 03
02 · Problem · Diagnosis
The phone rings when nobody can pick up.
After hours, at weekends or at peak times, callers hear the ringing tone. If you don't call back quickly, they often call someone else. We start with four questions that we also ask in the Diagnosis.
What you see
Missed calls and chat messages wait until morning. Your team answers the same questions about opening hours, directions and availability over and over.
How it feels
You don't know how many clients failed to get through this week. What was agreed on a call stays in the head of whoever picked up.
How it should be
Every call and every message gets an answer. Every case has a CRM entry and a person who takes it forward.
[ 4 Diagnosis questions ]S · P · I · N
- SituationHow many calls and chat messages do you get a day, and who handles them now?
- ProblemWhich questions do clients ask most often, and how much team time goes into answering them?
- ImpactWhat happens to a client who calls after hours and nobody calls back until the next day?
- NeedWhat would change if every conversation reached your CRM with a case summary, and difficult cases went straight to the right person?
When clients call and write, and the team can't answer everything, I want everyone to get an answer and every case to land in the CRM, so that we stop losing clients after hours and stop answering the same questions all day.
You are not buying a bot that pretends to be human. You are buying a first line of contact that says plainly it is AI and hands people the cases that need a decision.
01 · Chaos02 · Integration
Stage 02 · Integration02 / 03
03 · How it works · Flow
From the first ring to a case in your CRM. At every step you know who does it.
This is how the voicebot and chatbot work. An AI agent runs the conversation using knowledge your company has approved. A person takes over decisions and difficult cases.
Company knowledge
HumanYour company enters answers to frequent questions: opening hours, addresses, services, booking rules. The bot uses only this knowledge.
Answering and introduction
AI agentThe voicebot picks up the call and the chatbot opens the website chat. Each one starts by saying the person is talking to AI.
Answer from company knowledge
AI agentThe bot answers frequent questions. If the answer isn't in your company knowledge, it says so and saves the question for your team.
Logged in CRM
SystemThe case, contact details and call recording go into Konik CRM. If the client is already on file, the entry joins their history.
Handover to a person
HumanWhen a case needs a decision, gets difficult or the caller asks for a person, the bot passes the conversation to someone on your team.
Task for the right person
SystemA case the bot couldn't close becomes a CRM task for the person who will deal with it.
The bot always introduces itself as AI, in line with Article 50 of the EU AI Act. A person handles decisions, complaints and unusual cases.
04 · Modules
What the voicebot and chatbot do.
Both work with Konik CRM, on the same data as your clients, tasks and team calendar.
M·02
Website chat
The chatbot replies to visitors on your website.
source · Opis modułu Voicebot i chatbot
M·03
Answers from company knowledge
Frequent questions get answers from knowledge your company has entered and approved.
source · Opis modułu Voicebot i chatbot
M·04
Logged in Konik CRM
The case, the contact and the call recording in the client's history.
source · Opis modułu Voicebot i chatbot
M·05
Handover to a person
The conversation goes to someone on your team when it needs a decision or the caller asks.
source · Opis modułu Voicebot i chatbot
M·06
AI disclosure
At the start, the caller hears or reads that they are talking to AI.
source · Opis modułu Voicebot i chatbot
05 · Rules · System limits
Rules the bot follows.
Your clients should know who they are talking to and get answers they can rely on.
Z·01
Always introduces itself as AI
The bot says it is AI at the start of every conversation. Article 50 of the EU AI Act requires it, and every implementation works this way.
source · Opis modułu Voicebot i chatbot
Z·02
Answers only from company knowledge
The bot uses answers your company has approved. When it doesn't know something, it says so and saves the question for your team.
source · Opis modułu Voicebot i chatbot
Z·03
A person makes the decisions
The bot passes custom quotes, complaints, contracts and unusual cases to someone on your team.
source · Opis modułu Voicebot i chatbot
Z·04
No conversation gets lost
Every conversation stays in Konik CRM with the case and contact, so your team knows what the client has already said.
source · Opis modułu Voicebot i chatbot
02 · Integration03 · Awakening
06 · Proof · Case studies
We publish case studies with data and client consent.
Voicebot and chatbot case studies will appear here once a client agrees to publication, with the period and the source of every figure.
07 · Pricing · Net
Prices are in the Stable. Scope is set in the Diagnosis.
Prices for all Konik System products, net and gross, are listed in the Stable. In the Diagnosis we look at how many conversations you handle and what clients ask, then you get the scope in writing.
- The scope of your voicebot and chatbot implementation is set out after the Diagnosis, in the Implementation Card.
- Company knowledge, recordings and conversation logs belong to you.
Offer for businesses (B2B). Prices in the Stable are shown net and gross (23% VAT). The price list is for information only and is not an offer within the meaning of Article 66 § 1 of the Polish Civil Code. The contract is binding.source · Stajnia Konik System
All systems and the Complete system on one page, with prices from, in EUR.
08 · FAQ · Final objections
Questions people ask before they decide.
With a Konik System Diagnosis: a conversation, a review of your processes and systems, classification of your AI systems under the EU AI Act and a report with recommendations. The report says which client questions the bot should handle and when it should hand over to people.
Yes. The bot says so at the start of every conversation, on the phone and in chat. Article 50 of the EU AI Act requires this.
It says so plainly, saves the question and contact details in Konik CRM and passes the case to someone on your team. It does not guess at answers outside your company knowledge.
Yes. Every conversation goes into Konik CRM: the case, the contact and the recording. Cases that need follow-up become tasks for people on your team.
On servers in the European Union or on your own server. Only people with permission can access recordings and conversation logs.
A person. The bot answers frequent questions and collects information. Custom quotes, complaints and contracts are handled by someone on your team.
09 · Diagnosis · One decision
Let's start with a Diagnosis.
Leave your details. We will call you back within one working day and set a date for the Diagnosis: a conversation, a review of your processes and systems, and a written report.